From the Perdue Farms Family: Our Response to COVID-19

 

At Perdue Farms, your health and well-being are our top concerns. In the past few weeks, we’ve experienced heavier than normal call volume as customers reach out with concerns about sourcing of our products and quality control measures we’ve put in place to guarantee the freshness and safety of the foods we ship. We want you to know that we hear you, we thank you for reaching out and we want to reassure you in every way possible that we’re putting your health, safety and well-being first.

 

 

Your Perdue Farms Order

 

Order volume over the past few weeks has exceeded any and every expectation we had for a newly launched site. We’re working hard to get orders processed, packed and shipped out to you as quickly as possible while making the health and safety of our employees a priority. 

  • Current shipping status: Adjusted (3-5 business days)
  • When your order ships, we will send you an email that includes tracking information.
  • Our Check Order tool is a handy way to keep tabs on the status of your order.

Our customer service team is working overtime to respond to your emails and phone calls. We apologize if you’ve had to wait on the phone longer than normal or it takes a few days for us to respond to your email or text. We have a small but hardworking staff who truly care about your satisfaction – we are answering questions and responding to cancellation requests in the order that they are received.

COVID-19 and Food Safety

COVID-19 is NOT considered to be a food-borne pathogen. Per the Centers for Disease Control and Prevention (CDC), COVID-19 is most commonly spread between those who are in close contact with each other, and through respiratory droplets produced when an infected person coughs or sneezes. It may also be possible for a person to contract COVID-19 by touching a surface or object that has the virus on it and then touching his or her own mouth, nose or possibly eyes, but this is not thought to be the main way the virus spreads. We have strict biosecurity protocols throughout our farms and entire supply chain, including proven sanitation methods which minimize the risk of contaminated surfaces.

You can rest assured that we are taking every precaution to protect our associates, communities, customers and business partners, and ensure the continuity of our business.

Further, all of our animals are born/hatched, raised, harvested and processed in the U.S. As with most large businesses, we source some (non-food) elements of our supply chain from countries outside the U.S. We are closely monitoring affected areas and reiterating our biosecurity policy to help minimize the potential to transport possibly contaminated surfaces.

 

 

How We’re Supporting Perdue Farms Associates Who Process Your Food

Beginning in early March, Perdue Farms has taken the following steps to create additional layers of safety for our associates:

  • We have proactively increased our stringent cleaning and sanitation protocols.
  • Where social distancing isn’t possible in our production facilities, we have rolled out temporary installations of dividers between our associates on production lines. The design of these partitions is such that they can be easily customized and installed in many different applications throughout our production facilities where needed. The stainless elements are welded versus bolted to minimize potential pathogen harborage points. Made using either plexiglass or stretched trash bags, the dividers will be cleaned or replaced, respectively, between every shift.
  • Utilizing infrared non-contact temperature devices, everyone entering a production facility must have their temperature taken each day by trained testers. Anyone with a temperature at or above applicable health department guidelines will be directed to that facility’s onsite Wellness Center*, which is always available free of charge to our associates, for further screening and instruction.
  • We have rolled out a disposable mask program at all production facilities.
  • We have extended the hours of many of our onsite Wellness Centers for the foreseeable future, which are staffed with local healthcare providers and are available to all associates and their families free of charge.
  • Associates are encouraged to stay home if they are not feeling well or think they might have been exposed to the virus.

*Our Wellness Centers (one located at almost every major facility) serve as on-site doctor's offices. Associates (and their eligible dependents) can schedule appointments during their shifts, which means they still get paid for that time, and associates participating in our insurance program pay nothing.

 

Answers to Your Top COVID-19 Questions

 

I heard the rumor about animals, specifically, chicken spreading COVID-19 in India. Are your products safe to eat?

COVID-19 is not considered to be a food-borne pathogen. Per the CDC, COVID-19 is most commonly spread between those who are in close contact with each other, and through respiratory droplets produced when an infected person coughs or sneezes. It may also be possible for a person to contract COVID-19 by touching a surface or object that has the virus on it and then touching his or her own mouth, nose or possibly their eyes, but this is not thought to be the main way the virus spreads. We have strict biosecurity protocols throughout our farms and entire supply chain, including proven sanitation methods, which minimize the risk of contaminated surfaces.

Are any of your products from – or processed in – any area affected by coronavirus?

All of our products are hatched/born, harvested and processed in the U.S. We are closely monitoring affected areas and implementing our biosecurity policy to minimize contaminated surfaces. We are taking every precaution to protect our associates, communities, customers and business partners, and ensure the continuity of our business.

Will any of Perdue Farms' operations be closed if coronavirus is identified within a defined proximity?

We are focused on the health and safety of our associates, communities, customers and business partners, as well as ensuring the continuity of our supply chain. If COVID-19 occurs within a certain proximity to any of our operations, we will evaluate the risk with respect to these priorities. The safety of our people is paramount, and we have redundancies built into our supply chain to accommodate for unplanned fluctuations in production and/or operations.

Do you import anything from areas affected by this virus?

All of our animals are born/hatched, raised, harvested and processed in the U.S. As with most large businesses, we source some (non-food) elements of our supply chain from countries outside the U.S. We are closely monitoring affected areas and reiterating our biosecurity policy to help minimize the potential to transport possibly contaminated surfaces. We are taking every precaution to protect our associates, communities, customers and business partners, and ensure the continuity of our business.

How do I know the products aren’t getting contaminated in your plants from something outside brought in? What are your food safety protocols?

We have the highest standards of biosecurity and food safety, and fully sanitize our facilities every 24 hours. We are closely monitoring affected areas and reiterating our biosecurity policy to help minimize the potential to transport possibly contaminated surfaces. The staff at the onsite Wellness Centers at 19 of our facilities are trained on how to protect our associates from, and identify and respond to, symptoms of COVID-19. These professionals follow standard operating procedures as defined by the CDC for infectious diseases. The Wellness Centers are available to all associates and their families. We are taking every precaution to protect our associates, communities, customers and business partners, and ensure the continuity of our business.

Do you expect the prices of your products to rise because of coronavirus?

Not at this time. We have built redundancies into our supply chain to ensure the continuity of our business to minimize any potential disruption.

 

Perdue Farms in the News

 

  • Perdue delivers $100,000 grant to help Blue Ridge Area Food Bank fight hunger in the Shenandoah Valley, even amid pandemic – July 16, 2020
  • Perdue Farms delivers more than 1.5 Million pounds of protein in support of communities amid COVID-19 crisis – July 9, 2020
  • Perdue Foundation awards $10,000 grant to America‚Äôs Second Harvest of Coastal Georgia to help feed those in need during pandemic – May 21, 2020
  • Chairman Jim Perdue shares measures Perdue Farms is taking to keep associates safe on Good Morning America – April 17, 2020
  • Perdue Farms featured in FORBES as a brand showing its core values during COVID-19 – April 15, 2020