Customer Service


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Available:

  • Monday - Friday, 9:00 a.m. - 6:30 p.m. ET
  • Christmas Eve, 9:00 a.m. - 3:00 p.m. ET

Closed:

  • New Year's Day
  • Memorial Day
  • July 3
  • Independence Day
  • Labor Day
  • Thanksgiving Day and Black Friday
  • Christmas Day

PERDUE CONSUMER RELATIONS

P.O. BOX 788, KINGS MOUNTAIN, NC 28086

Before You Reach Out

High call volume is causing delays in our response to customer inquiries. You may find the answer to your question by taking advantage of the “Check Order” functionality, which is located on the customer login page . Please check the status of your order before you call or text our 1-800 number or send an email.

COVID-19 Modified Shipping Schedule

Current shipping status: NORMAL (1-3 Business Days). Once your order is shipped, you should expect tracking information via email. Shipments will be processed in the order that they are received.

Customer Concerns About Coronavirus (COVID-19)

See here to learn more about Perdue Farms' response to the pandemic.

Shipping Charges

Order Total Standard Shipping Charge
$0 - $159.99 $19.99
$160+ FREE

Rates based on the order total AFTER all discounts have been applied.

Standard Shipping

We ship items on Monday through Wednesday from our warehouse to the 48 contiguous United States via FedEx and UPS. Orders placed before 9 a.m. ET will be processed same business day. Orders placed after 9 a.m. ET will be processed the following business day.

When to Expect Your Order

Shipments take approximately five business days to reach their destination, after being processed and shipped from our facility. Although we make every effort to follow the shipping schedule provided at right, we cannot guarantee the delivery date. Your location, order date and current weather conditions may affect the time it takes (up to 10 days) to process, pick, pack and ship an order. Please rely on the link in your order confirmation email and our “Check Order” tool for the most accurate and up-to-date information on the status of your order.

You can rest assured that products are packed at the peak of freshness in earth-friendly packaging that features sustainable insulation and enough dry ice to keep products completely frozen in transit.

Ground (4x week shipping)
Order Date (before 9:00 a.m. ET) Expected Delivery (Approximate)*:
Sunday Friday
Monday Friday
Tuesday Saturday
Wednesday Friday of following week
Thursday Friday of following week
Friday Friday of following week
Saturday Friday of following week
*At times, Perduefarms.com orders experience delays.

Holiday Schedule

Our warehouse will be closed and orders will not ship on the following days:

  • Thanksgiving Day and Black Friday
  • Christmas Day and December 26
  • New Year's Eve
  • New Year's Day

Shipping Special Cases

Perdue Farms products can only be delivered to residential and commercial addresses.

Our carriers (UPS and FedEx) cannot deliver packages to P.O. Boxes. We are also not currently shipping our products to Alaska and Puerto Rico.

Expedited Shipping

Rush Delivery

Package will arrive within one business day of order leaving Perdue Farms’ shipping facility.

Order Total Shipping Charges Total Cost
Under $160 $19.99 standard shipping + $55.99 rush shipping $75.98
$160 or more Free standard shipping + $55.99 rush shipping $55.99

Express Delivery

Package will arrive within two business days of order leaving Perdue Farms’ shipping facility.

Order Total Shipping Charges Total Cost
Under $160 $19.99 standard shipping + $34.99 express shipping $54.98
$160 or more Free standard shipping + $34.99 express shipping $34.99

Please note:

We ship Monday through Thursday, with a 12 p.m. ET cutoff each day on expedited shipping requests. Once order is placed, please allow time for fulfillment of order (packing and preparation of order for shipment). Although carriers prioritize expedited orders, we cannot guarantee speed of delivery.

Rush Delivery (4x per week shipping)
Order Date (before 12:00 p.m. ET) Expected Delivery
Sunday Tuesday
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Tuesday of following week
Saturday Tuesday of following week
Express Delivery (4x per week shipping)
Order Date (before 12:00 p.m. ET) Expected Delivery
Sunday Wednesday
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Wednesday of following week
Friday Wednesday of following week
Saturday Wednesday of following week

Hawaii Shipping

Packages can be shipped to Hawaii for an additional surcharge, outlined in the table below.

Order Total Standard Shipping Charge
$0 - $159.99 $97.99
$160+ $79.00

Alaska and Puerto Rico Shipping

We are currently unable to ship orders to Alaska and Puerto Rico.

How Your Payment is Processed

Once you place an order on Perduefarms.com, we perform an authorization to ensure that your credit account is open and in good standing and has sufficient funds to cover the payment. Your bank or PayPal then places a temporary hold on the amount we specified in the authorization.

Once your order has shipped (and only then), we perform a “capture,” which means we transfer the authorized sum of money from your credit account to our merchant account.

Your Shopping Experience

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Packaging

All Perdue Farms products are vacuum-sealed and frozen prior to shipment. To keep orders chilled while in transit, we place items in insulated coolers and surround them with dry ice (an amount appropriate for the temperatures in your region of the country). Coolers are then packaged inside branded boxes for an added layer of protection. In an effort to reduce greenhouse gasses and lessen our carbon footprint, we’ve ensured that both coolers and boxes are recyclable. Read more about our sustainability efforts here.

Our Gift to You & Mother Nature

For every order we ship, we make a donation to the Arbor Day Foundation, whose mission is to replant and revitalize damaged areas of our nation’s forests. And in every box, we include a reusable and recyclable grocery bag as well as a pollinator seed packet. Why seeds? Bees and butterflies help to make one out of every three bites of food we eat. We hope that you will plant the seeds to create a robust pollinator habitat near your home! We Care

Dry Ice – Please Read

Keep Out of Reach of Children | Do Not Touch With Bare Hands

Your package will contain dry ice, which is frozen carbon dioxide. Most (if not all) of the ice should be gone when you receive your package, but if some remains, please read on.

Dry ice is extremely cold. It may cause severe frostbite if it comes in contact with bare skin. It is harmful if eaten or swallowed. If ingested or if frostbite occurs, seek medical treatment immediately. Dry ice must be handled carefully. Do not touch to skin, mouth or eyes. Do not put in drinks. Do not eat. Do not store in areas other than those that are open and well ventilated. Never pick up dry ice with bare hands. Always wear hand protection: an oven mitt or heavy cloth towel will work. Do not put dry ice directly on tiles or solid surface countertop as the extreme cold of the dry ice may cause the surface to crack.

Using a towel or mitt to protect your hands, move the dry ice aside, remove the product and then put the ice back in the package it came in. Within 24 hours, the solid dry ice will convert to a gas. Do not breathe the carbon dioxide gas deeply or for an extended period of time.

All Niman Ranch products should be kept frozen. Thaw in the refrigerator for up to three days before cooking.

How We Ship Pet Products

Order for pet treats only: Products, along with a free grocery tote and pollinator seed packet, will be packed in a non-insulated cardboard box.

Order for pet treats plus frozen premium proteins: Pet treats, along with a free grocery tote and pollinator seed packet, will be placed on top of proteins in an insulated box that is filled with dry ice to maintain quality of frozen products.

Pet Products

Accepting Your Delivery

You don’t have to be at home! We’ll leave the package at your doorstep or a place around your home that’s most convenient (please indicate during checkout).

As soon as possible, bring your package inside and, if products are cool to the touch, place them in the refrigerator or freezer or consume them. Questions or problems? Call or text: 1-800-4-PERDUE (1-800-473-7383).

Shipping to Commercial Destinations: If your ship-to address is a commercial destination, please confirm that the business will be open and available to take deliveries. Include the business phone number, as drivers are often required to call businesses ahead of time to ensure that they accept packages.

Cooking Instructions

Cooking Instructions

Cook all food to these minimum internal temperatures as measured with a food thermometer before removing food from the heat source.

Beef, pork, veal and lamb (steaks, chops and roasts) should be cooked to 145 F and allowed to rest for at least 3 minutes. Ground meats should be cooked to 160 F. All poultry (breasts, whole bird, legs, thighs, wings, ground poultry, giblets and stuffing) should be cooked to 165 F. Source: usda.gov

Cook all food to these minimum internal temperatures as measured with a food thermometer before removing food from the heat source.

Satisfaction Guaranteed

We freeze products at the peak of freshness, package orders in a way that maintains quality and guarantee a minimum shelf life of 30 days on all products we ship.

If for any reason, you are not happy with your order, contact us and we will be happy to replace items at no charge. Refund requests are reviewed on a case-by-case basis; customer service reserves the right to refuse a refund request. Refunds are issued to the original form of payment.

Refund Processing:

  • Paypal: Almost immediately
  • Credit or debit card: Three to five business days

For fast customer service, call or text:

  • 1-800-4-PERDUE (1-800-473-7383)
  • Available:
    • Monday - Friday, 9 a.m. - 6:30 p.m. ET
    • December 24, 9 a.m. - 3 p.m. ET
    Closed:
    • New Year's Day
    • Memorial Day
    • July 3
    • Independence Day
    • Labor Day
    • Thanksgiving Day and Black Friday
    • Christmas Day

FAQs

See here for a complete list of answers to customers’ top questions.

Sales Terms & Conditions

See here for terms and conditions of sales and promotions.