Customer Service

For fast customer service, call or text: 1-800-4-PERDUE (1-800-473-7383)
Email: consumercare@perduefarms.com

Connect With Us

For fast customer service, call or text: 1-800-4-PERDUE (1-800-473-7383)
Available Monday - Friday 9 AM to 6:30 PM ET
Tuesday, December 24th, 9 AM to 3:00 PM ET
Wednesday, December 25th, CLOSED
Wednesday, January 1st, CLOSED

PERDUE CONSUMER RELATIONS
P.O. BOX 788, KINGS MOUNTAIN, NC 28086

Before You Reach Out

High call volume is causing delays in our response to customer inquiries. You may find the answer to your question by taking advantage of the “Check Order” functionality, which is located on the customer login page. Please check the status of your order before you call or text our 1-800 number or send an email.

March 2020 Shipping Alert

Due to higher than expected order volumes, you may experience a significant delay in the delivery of your Perdue Farms products. It may take us at least 3 to 4 weeks from time of order to process, pack and ship your products. Once your order is shipped, you should expect tracking information via email. Shipments will be processed in the order they are received. Expedited shipping is NOT available at this time.

Customer Concerns About Coronavirus (COVID-19)

COVID-19 is NOT considered to be a food-borne pathogen. Per the Centers for Disease Control and Prevention (CDC), COVID-19 is most commonly spread between those who are in close contact with each other, and through respiratory droplets produced when an infected person coughs or sneezes. It may also be possible for a person to contract COVID-19 by touching a surface or object that has the virus on it and then touching his or her own mouth, nose or possibly eyes, but this is not thought to be the main way the virus spreads. We have strict biosecurity protocols throughout our farms and entire supply chain, including proven sanitation methods which minimize the risk of contaminated surfaces.

You can rest assured that we are taking every precaution to protect our associates, communities, customers and business partners, and ensure the continuity of our business.

Further, all of our animals are born/hatched, raised, harvested and processed in the U.S. As with most large businesses, we source some (non-food) elements of our supply chain from countries outside the U.S. We are closely monitoring affected areas and reiterating our biosecurity policy to help minimize the potential to transport possibly contaminated surfaces.

See here for a complete list of answers to customers’ top questions.

Shipping Charges

      Order Total            Standard Shipping Charge     
$0 - $79.99 $18.99
$80 - $118.99 $9.99
$119+ FREE

Rates based on the order total AFTER all discounts have been applied.

Standard Shipping

We ship items on Monday through Wednesday from our warehouse to the 48 contiguous United States via FedEx and UPS. Orders placed before 10 a.m. ET will be processed same business day. Orders placed after 10 a.m. ET will be processed the following business day.

When to Expect Your Order

Depending on your location, order date and current weather conditions, it may take at least 3 to 4 weeks to process, pick, pack and ship your order. Expect an email from us as soon as your order ships. Once an order ships, we guarantee that it remains in transit no more than THREE DAYS. You can rest assured that products are packed at the peak of freshness in earth-friendly packaging that features biodegradable green cell foam insulation and enough dry ice to keep products completely frozen in transit.

Holiday Schedule

Our warehouse will be closed and orders will not ship on the following days:
Christmas Day
New Year's Eve
New Year's Day

Shipping Special Cases

Perdue Farms products can only be delivered to residential and commericial addresses. Our carriers (UPS and FedEx) cannot deliver packages to P.O. boxes.

Expedited Shipping

Need your order in a hurry? For $49.99, we can rush ship items to you.

Packages take 1 to 2 business days to arrive at your doorstep. (Times vary, based on your order date, shipping location and current weather conditions.) Processing rules outlined in “Standard Shipping” still apply.

Alaska and Hawaii Shipping

A $24.99 surcharge (on top of shipping costs) will be applied to all orders we ship to these states. Shipping times and processing rules outlined in "Standard Shipping" still apply.

Packaging

All Perdue Farms products are vacuum-sealed and frozen prior to shipment. To keep orders chilled while in transit, we place items in green cell foam coolers and surround them with dry ice (an amount appropriate for the temperatures in your region of the country). Coolers are then packaged inside branded boxes for an added layer of protection. In an effort to reduce greenhouse gasses and lessen our carbon footprint, we’ve ensured that both coolers and boxes are recyclable. Read more about our sustainability efforts here.

Dry Ice – Please Read

Keep Out of Reach of Children

Do Not Touch With Bare Hands

Your package will contain dry ice, which is frozen carbon dioxide. Most (if not all) of the ice should be gone when you receive your package, but if some remains, please read on.

Dry ice is extremely cold. It may cause severe frostbite if it comes in contact with bare skin. It is harmful if eaten or swallowed. If ingested or if frostbite occurs, seek medical treatment immediately. Dry ice must be handled carefully. Do not touch to skin, mouth or eyes. Do not put in drinks. Do not eat. Do not store in areas other than those that are open and well ventilated. Never pick up dry ice with bare hands. Always wear hand protection: an oven mitt or heavy cloth towel will work. Do not put dry ice directly on tiles or solid surface countertop as the extreme cold of the dry ice may cause the surface to crack.

Using a towel or mitt to protect your hands, move the dry ice aside, remove the product and then put the ice back in the package it came in. Within 24 hours, the solid dry ice will convert to a gas. Do not breathe the carbon dioxide gas deeply or for an extended period of time.

All Niman Ranch products should be kept frozen. Thaw in the refrigerator for up to three days before cooking.

Our Gifts to You – and Mother Nature

For every order we ship, we make a donation to the Arbor Day Foundation, whose mission is to replant and revitalize damaged areas of our nation’s forests. And in every box, we include a reusable and recyclable grocery bag as well as a pollinator seed packet. Why seeds? Bees and butterflies help to make one out of every three bites of food we eat. We hope that you will plant the seeds to create a robust pollinator habitat near your home! We Care

Accepting Your Delivery

You don’t have to be at home! We’ll leave the package at your doorstep or a place around your home that’s most convenient (please indicate during checkout).

As soon as possible, bring your package inside and, if products are cool to the touch, place them in the refrigerator or freezer or consume them. Questions or problems? Call or text: 1-800-4-PERDUE (1-800-473-7383).

Cooking Instructions

Cook all food to these minimum internal temperatures as measured with a food thermometer before removing food from the heat source.

Beef, pork, veal and lamb (steaks, chops and roasts) should be cooked to 145 F and allowed to rest for at least 3 minutes.
Ground meats should be cooked to 160 F.
All poultry (breasts, whole bird, legs, thighs, wings, ground poultry, giblets and stuffing) should be cooked to 165 F.
Source: usda.gov

Satisfaction Guaranteed

Unhappy with your order? Something wrong? You don’t have to return a thing! Contact us and we will be happy to replace items at no charge.

For fast customer service, call or text: 1-800-4-PERDUE (1-800-473-7383)
Available Monday - Friday 9 AM to 6:30 PM ET
Tuesday, December 24th, 9 AM to 3:00 PM ET
Wednesday, December 25th, CLOSED
Wednesday, January 1st, CLOSED

Your Account

If you wish to delete your account, please call 1-800-4-PERDUE (1-800-473-7383) to request that your account information be removed from the site.

FAQs

See here for a complete list of answers to customers’ top questions.

Sales Terms & Conditions

See here for terms and conditions of sales and promotions.